Shipping
Policy.

This Shipping Policy explains how Bake My Cake handles delivery, collection and shipping-related matters for orders placed through our website and other applicable ordering channels.

Delivery availability, timing and charges may vary depending on the order, destination, product requirements and operating conditions.

Delivery is available only to locations that are within our active service area and accessible to our delivery operations.

Availability may vary by branch, product and time of day. Certain addresses may not be eligible for delivery even when they fall within a broader service area.

Customers are responsible for providing a complete and accurate delivery address, including relevant landmarks, locality, contact details and any other information needed to locate the destination.

Bake My Cake cannot be responsible for delays, failed deliveries or additional delivery attempts caused by an incorrect or incomplete address supplied by the customer.

Estimated delivery times are provided for guidance and may vary depending on order volume, preparation time, traffic, weather, distance, availability of delivery personnel and other operational circumstances.

Orders containing products that require additional preparation, decoration or customisation may require additional time.

Same-day orders are subject to product availability, preparation capacity and the delivery slots available at the time of ordering.

Scheduled orders should be placed sufficiently in advance, especially for customised cakes, large quantities, celebrations and other specially prepared products.

Delivery charges, where applicable, may depend on the delivery location, distance, order type and other operational factors.

Any applicable delivery charge will be communicated or displayed during the relevant ordering process.

Please ensure that someone is available to receive the order at the delivery address during the expected delivery period.

Where delivery requires customer confirmation, reasonable efforts may be made to contact the customer using the information provided at checkout.

A delivery may be considered unsuccessful if the recipient is unavailable, the address is inaccessible or incorrect, the customer cannot be reached, or other circumstances prevent the order from being handed over.

Additional delivery arrangements or charges may apply depending on the circumstances and the nature of the order.

Bakery and food products may be perishable and can be affected by time, temperature, handling and transportation conditions.

Customers should receive and store products appropriately after delivery and follow any storage or serving instructions provided with the order.

Delivery may be delayed or temporarily suspended because of severe weather, road conditions, traffic restrictions, public events, operational disruptions, safety concerns or other circumstances beyond reasonable control.

Where practical, we may contact affected customers regarding significant delays or alternative arrangements.

If an order arrives with an incorrect or missing item, please contact Bake My Cake as soon as reasonably possible after delivery.

Depending on the circumstances, we may provide a replacement, correction, refund or another appropriate resolution in accordance with our Refund & Cancellation Policy.

Where collection or pickup is offered, the customer must collect the order from the designated location within the agreed or communicated collection period.

Customised and celebration orders should be collected with sufficient care to avoid damage during transportation after handover.

Delivery details, timings or other order information may not always be changed once preparation or dispatch has begun.

Customers should contact us as early as possible when a change is required. Any requested change remains subject to availability and operational feasibility.

Depending on the order and location, delivery may be completed by Bake My Cake personnel or by an external delivery partner.

Where a third-party delivery service is used, delivery may also be subject to that provider's operational processes and limitations.

For delivery questions, delayed orders, incorrect addresses, pickup arrangements or other shipping-related matters, please contact Bake My Cake using the contact information available on our website.

Bake My Cake may update this Shipping Policy from time to time to reflect changes to delivery operations, service areas, ordering systems or applicable requirements.

The latest version published on this page will apply to future orders, subject to applicable law.