Refund &
Cancellation.

This Refund & Cancellation Policy explains how cancellation, refund, replacement and order-related requests are handled for products and services purchased from Bake My Cake.

Because bakery products may be prepared specifically for an order, eligibility for cancellation or refund may depend on the product, preparation stage and circumstances of the request.

Cancellation requests should be made as soon as possible after an order is placed. The ability to cancel an order may depend on whether preparation or dispatch has already started.

Orders that have already entered preparation, baking, decoration, packaging or delivery may not be cancellable.

For customised cakes, special designs, personalised products and advance orders, cancellation conditions may be more restrictive because these products may be prepared specifically for you.

Customised cakes and other personalised products are prepared according to information, specifications and instructions supplied by the customer.

Once work on a customised order has begun, cancellation may not be possible or a refund may not be available for costs already incurred in preparing the order.

Customers are responsible for checking spelling, dates, names, messages, flavours, quantities, design references and other specifications before confirming a customised order.

A refund or other appropriate resolution may be considered where an order cannot be fulfilled by Bake My Cake, where an incorrect item has been supplied, or where a product has a material issue that is attributable to us.

Refund eligibility may depend on the nature of the issue, the condition of the product and the circumstances in which the issue occurred.

If you receive an incorrect, missing or materially different item, please contact us as soon as reasonably possible after delivery or collection.

Where appropriate, we may offer a replacement, correction, partial refund or full refund depending on the circumstances and available resolution.

If a product arrives damaged, please notify us promptly and provide reasonable details regarding the condition in which it was received.

Where useful for assessing the issue, we may request photographs or other information relating to the order and product condition.

Many bakery and food products are prepared for immediate consumption and may be perishable. For this reason, change-of-mind returns may not be available for products that have already been prepared, delivered or collected.

Nothing in this policy is intended to remove any consumer right or remedy that cannot lawfully be excluded or limited.

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time taken for the refunded amount to appear in your account may also depend on the payment provider, bank or financial institution involved.

If a payment attempt fails but an amount appears to have been debited from your account, please contact us with the relevant order or transaction details.

We may need to verify the payment with the relevant payment service before confirming the status of the order or any applicable refund.

Delays or failed deliveries may occur because of incorrect addresses, unavailable recipients, traffic, weather, operational difficulties or other circumstances beyond reasonable control.

Customers should provide accurate delivery details and remain reachable around the expected delivery period where possible.

A change-of-mind request does not automatically qualify an order for cancellation or refund, particularly where food has already been prepared, customised, dispatched or delivered.

Any request will be considered according to the nature and stage of the order and applicable consumer protections.

Please contact Bake My Cake through the contact details available on our website and provide enough information for us to identify your order.

Useful information may include your name, order reference, contact number, order date, item concerned and a description of the issue.

Each cancellation, refund or replacement request may be reviewed based on the relevant order, product, preparation status and circumstances.

We may request additional information where reasonably necessary to assess a request fairly.

Bake My Cake may update this policy from time to time to reflect changes to its products, ordering systems, business practices or applicable requirements.

The latest version published on this page will apply to future orders, subject to applicable law.

If you have any questions about cancellation, refunds, replacements or an order-related issue, please contact Bake My Cake using the contact information published on our website.